POLICIES

Client acknowledges and understands that Cheeky may offer, recommend, provide, administer, dispense, or sell a variety of medications, vitamins, supplements, topical compounds, hormone therapies, injectables, skincare products, devices, procedures, wellness services, and other health-related products and treatments. FDA approval status varies among the products and procedures offered.

Client understands that some products and procedures offered or used by Cheeky may not be FDA-approved, and that certain FDA-approved products, medications, or devices may be used in an off-label manner. When a product or procedure is not FDA-approved, or when an FDA-approved product or device is being used off-label, this information is explicitly outlined in the applicable consent for that specific service or product and explained by a provider prior to the appointment or treatment. Client understands that they have the opportunity to ask questions regarding FDA status, intended use, risks, benefits, alternatives, and expected outcomes before proceeding.

Client understands that all products, procedures, treatments, and services offered or provided by Cheeky and its providers are elective and voluntary and are not a substitute for routine or ongoing medical care with their primary care provider or other healthcare providers. Client is responsible for making informed decisions regarding their participation and for communicating with their healthcare providers about their use of any products, medications, supplements, hormones, treatments, procedures, or other services obtained through Cheeky Medspa.

Client acknowledges and agrees that it is their responsibility to inform their primary care provider and other appropriate healthcare providers of all products, medications, supplements, hormone therapies, injectables, procedures, treatments, and services they receive or use through Cheeky. Client understands that they should maintain regular care with their primary care provider and ensure that their health, medical conditions, medications, and appropriate laboratory testing and other health monitoring are regularly evaluated as recommended by their healthcare provider.

Client understands that Cheeky’s services do not replace comprehensive primary care, preventive care, or ongoing monitoring by their primary care provider. Client understands that it is their responsibility to seek appropriate medical evaluation and follow-up and to promptly communicate any changes in their health, medications, medical conditions, symptoms, or concerns to their healthcare providers.

Client understands that products and treatments may involve risks, side effects, allergic reactions, adverse reactions, complications, interactions, unexpected outcomes, or lack of desired results, and that individual responses vary. Client understands that adverse reactions or other side effects may occur even when products are properly prescribed or used.

Client agrees to follow all instructions provided by Cheeky Medspa regarding use, dosing, administration, application, storage, follow-up care, and monitoring. Client understands that failure to follow these instructions may increase the risk of complications or affect product integrity or effectiveness.

Client further understands that certain products may be manufactured, compounded, packaged, or distributed by third parties, and that Cheeky Medspa does not guarantee specific outcomes, effectiveness, compatibility, or results. No warranties or guarantees have been made regarding medical, cosmetic, wellness, hormone, or weight-loss outcomes.

Client acknowledges that they have had the opportunity to ask questions regarding the products, procedures, and services provided by Cheeky Medspa and that they understand their elective nature, applicable FDA disclosures, potential risks, benefits, alternatives, and expected outcomes. Client voluntarily chooses to participate in the services offered by Cheeky Medspa.

A booking deposit may be collected at the time of booking. This is applied to your original corresponding appointment when you receive your treatment. This is non refundable and forfeited if you do not make your originally scheduled appointment or show up 15+ min late, as we may no longer be able to accommodate due to time constraints. Special circumstances may be allowed to roll it over to your next appointment, but this needs to be discussed ahead of time and not assumed.

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services.

For the benefit and respect of all our clients and professionals, booking appointments are subject to the following terms:

• You may cancel or modify your appointment without charge anytime in the 24 hours preceding the start time of your appointment, less booking fees through your client portal (linked below).
•  Less than 24 hours notice to reschedule/or cancel an appointment is considered a “Late Cancellation” and will result in a charge of $50.
• If you do not cancel your appointment or do not show up for your scheduled appointment, or cancel within 4 hours of the appointment start time, you will be considered a “No Show” and charged up to 50% of the scheduled service(s) or a minimum of $100.
• Appointments that are booked within the 24-hour period are still subject to the
  cancellation policy
• Late arrivals (greater than 50% of the appointment time) may be charged the full price of the scheduled service(s) even if there is not enough time to render them.

As a courtesy, appointment confirmation messages are sent out multiple times within the 48 hours proceeding your appointment start time via SMS and email, to the contact information given at time of booking.

Failing to respond to those confirmation messages could result in your appointment slot being given to another client or applicable fees being charged.

Client portal:

https://blvd.app/@cheekymedspa/login

Payment is due in full for all treatments at the time of service and is non-refundable.

I understand this procedure is “elective” and not considered a medical treatment, nor covered by insurance and that payment is my responsibility. Any expenses which may be incurred for medical care that I elect to receive outside of this office, such as, but not limited to, dissatisfaction of my treatment outcome, will be my (the patient’s) sole financial responsibility.

We require payment in full on the day of your procedure unless other arrangements are discussed.

We conveniently accept Cash, Visa, MasterCard, American Express, and Discover credit cards as well as Cherry and CareCredit payment plans. When using any third party finance source, a 5% service fee will be applied. This allows us to offer you zero interest payment plans.

All vouchers, packages, pre-paid services, gift cards, gift certificates, and account credits issued are subject to expiration dates and are non-transferable. Vouchers generated from purchased packages will expire one (1) year from the date of purchase unless otherwise stated in writing. Vouchers generated from recurring monthly memberships expire one (1) month from the date of purchase.

Pre-paid services/products, gift cards, gift certificates, and account credits will expire one (1) year from the purchase/issue date. All of the aforementioned items are the client’s responsibility to track. You can view these in your patient portal. Cheeky is not obligated to provide notifications or reminders prior to expiration. All sales of products, services, vouchers, packages, gift certificates, gift cards, and membership services are final. Once the aforementioned items have expired and are no longer valid, they may not be redeemed, extended, transferred, or reinstated under any circumstances.

Client portal:

https://blvd.app/@cheekymedspa/login

If you choose not to complete a package series, or are unable to for any reason, remaining funds may be transferred toward another service under certain stipulations. No cash, credit card, gift card refunds, or reversal of a third party transaction will be issued. Once any voucher within a package has been used, the entire package will be recalculated as if each redeemed (redeemable) service was (is) purchased at the full, regular CURRENT price (NOT purchased price if it has been updated), rather than the discounted package rate. All promotional discounts, special pricing, or package incentives associated with the original package purchase will be forfeited. The client will be responsible for the difference between the discounted and regular CURRENT pricing for any services rendered. The remaining balance, after this adjustment, may then be applied toward an account credit and/or applied toward another service.

Voucher packages may only be converted to account credit if:

1. The vouchers have not expired, and
2. None of the vouchers within the package have been redeemed, and
3. All above stipulations are met.

Skin care products, treatments and gift certificates are not refundable or transferrable.

A $25.00 fee will be incurred for returned checks.

All prices are subject to change, but we will always try to inform you of any changes via one fo the following routes: email, social media, SMS, or any other form of communication.

All account and/or credits and vouchers issued to clients must be used within twelve (12) months from the date of issuance, unless otherwise specified in writing. Anything unused remaining after this period will automatically expire and will no longer be valid for services or products and are NEVER eligible to be transferred to another client.

In the event that account credit is issued as the result of a package refund or package conversion, the credit will retain the same expiration date as the original package purchase. The expiration period will not restart or extend due to the issuance of account credit.

It is the client’s responsibility to track and utilize all account credits/vouchers prior to their expiration date. Expired credits/vouchers cannot be reinstated, transferred, or redeemed.

We recommend arriving 10 minutes prior to your appointment. As much as we desire to accommodate you if you should arrive late for your appointment (more than 15% of the scheduled time), we may have to condense your treatment or reschedule it to avoid inconveniencing clients scheduled after you. This reschedule will forfeit your booking deposit.

I authorize Cheeky Medspa and staff representatives to take photographs and/or videos of my body for medical purposes to be used for my patient care, marketing, literature, and/or case presentations. I understand that they may be used for print, visual, electronic media, and/or marketing on behalf of Cheeky Medspa. I will not be identified by name in any of the published materials. I understand that this photography release is mainly for the purpose of showing the progression of my medical treatments. I will notify Cheeky Medspa if I do not want these images used on social media but still understand that they are needed to be taken for this medical treatment. Video surveillance is utilized by Cheeky for the safety of our patients and staff. There are recording devices throughout the entire interior and exterior of the facility, including patient rooms. In the treatment rooms, sound is recorded (video is blocked during business hours with a privacy shutter). By signing this consent, I am agreeing to this and am releasing Cheeky Medspa from any and all claims regarding the use of the photographs or video surveillance. All cameras are open to full view; none are hidden.

To maintain the tranquility of our Medspa, please select the vibrate option on your cell phone. If you need to take a call, utilizing the speaker option is not permitted, and the call must be completed prior to going into a treatment room. Cheeky Medspa consistently strives to offer safe, effective, and compassionate care to our patients and clients. If you experience any problems with your service or products, please notify us immediately. Recording of staff/procedures is not permitted without each staff member’s explicit consent prior to every occurrence.

I acknowledge and understand that Cheeky Medspa may prescribe, dispense, administer, recommend, provide, or sell medications, vitamins, supplements, topical compounds, hormone therapies, injectables, skincare, wellness, and other health-related products, including products associated with Biote, SkinMedica, Alastin, and other third-party manufacturers or distributors. I understand that these products and treatments may involve risks, side effects, allergic reactions, adverse reactions, complications, interactions, unexpected outcomes, or lack of desired results, and that individual responses vary. I agree to follow all instructions regarding use, dosing, storage, administration, application, follow-up care, and monitoring, understanding that failure to do so may increase the risk of complications or compromise product integrity. I acknowledge that adverse reactions or other side effects may occur even when products are properly prescribed or used. I understand that certain products are manufactured, compounded, packaged, or distributed by third parties and that Cheeky Medspa does not guarantee specific outcomes, effectiveness, or compatibility. I further understand that no warranties or guarantees have been made regarding medical, cosmetic, wellness, hormone, or weight-loss results. My participation in all treatment(s) is elective, not medically required, and purchase or use of products is voluntary, and I have had the opportunity to ask questions regarding risks, benefits, alternatives, and expected outcomes. To the fullest extent permitted by law, I release and hold harmless Cheeky Medspa and its owners, providers, employees, contractors, affiliates, agents, and suppliers from any claims or liabilities arising from prescribed, dispensed, administered, or sold products or treatments, except in cases of gross negligence or willful misconduct. I agree to notify Cheeky Medspa in the event I suspect/experience an adverse reaction. I understand that I should seek immediate medical attention or emergency care if severe or concerning symptoms occur, and I certify that I have read, understand, and voluntarily agree to these terms.